ADI, Lidiana; ANGGRWNI, Ni Putu Yunik; WIJAYA, I Gusti Agung Rendra. Prosedur Penanganan Keluhan Tamu Oleh Front Desk Agent Di Pandawa All Suite Hotel Kuta Bali. Jurnal Daya Tarik Wisata, [S. l.], v. 7, n. 1, p. 28–33, 2025. Disponível em: https://jdtw.untrimbali.ac.id/index.php/JDTW/article/view/28.. Acesso em: 19 may. 2026.